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1. REFUND & RETURN POLICY

Refund & Return Policy

Last updated: September 2026

At [STORE NAME], we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

Returns

You may request a return within 30 days of receiving your order, unless a different return period is required by applicable consumer protection laws.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item should be returned with its original packaging where applicable.
* Proof of purchase or your order number must be provided.
* You must contact us before sending any item back.

Please do not send a return to the sender’s address shown on your package without contacting us first. We will provide the appropriate return instructions and return address.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

* Your order number
* A description of the problem
* Clear photos or video showing the issue
* Photos of the packaging if the package arrived damaged

Depending on the situation, we may offer a replacement, refund, or other appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Return Shipping Costs

If the return is due to a change of mind, incorrect size, personal preference, or another reason not caused by an error on our part, the customer may be responsible for return shipping costs.

If the item is defective, damaged, incorrect, or otherwise not as described, we will work with you to determine an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any product-specific return restrictions will be stated on the relevant product page.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We may be unable to cancel an order once it has entered processing or has been shipped by our fulfillment partner.

Contact Us

For return or refund requests:

Email: [EMAIL]
Phone: [PHONE]
Business Address: [BUSINESS AD